warren
/ˈwôrən,ˈwärən/
A warren is defined as "a network of interconnecting rabbit burrows". No, I don't harbour rabbits inside of me, and no, I don't know anything about rabbits, but I will leverage the fact that my name infers I am an interconnection of sorts.
How so? I am a Product Designer with a business and design background. I graduated from the Master of Digital Experience Innovation program at UWaterloo, learning about and creating unique and relatable experiences. My business background comes from my education at Ivey Business School and a few years of experience in the advertising industry. Outside of work, I dabble in photography, music, and video games.
I currently work at Scotiabank in their platforms design team designing features within the main customer banking platform that cover how the bank communicates with the customer.
PROFESSIONAL EXPERIENCE
Scotiabank Digital / 2021 - present
Product Designer
Designed UX/UIs for products used in Communications (i.e. messages and notifications, document centre, internal marketing campaign manager) and Conversations (i.e. Universal Search, Contact Us) within an Agile environment to improve user-friendliness and performance.
Bell Canada / 2019 - 2021
UX/UI Designer
Provided user research, wireframes, and user testing services to Bell's Field Services department, focusing on designing web-based tools used by Bell's technicians, control centre agents, and test centre agents in servicing Bell's end customers
Touché, Omnicom Media Group / 2016 - 2017
Digital Analyst
Analyzed campaign delivery data from media partners and presented progressive consumer and marketing insights through custom-designed dashboards & reports for improving client performance
Initiative, IPG / 2014 - 2016
Communications Strategist
EDUCATION
University of Waterloo / 2018
Master of Digital Experience Innovation
A program revolving around fundamentals of user experience; learned about design principles, research methods, and strategy centered around user experience
IBM / May - July 2018
UX Designer (Summer Capstone Project)
Currently designing a software onboarding experience with use of artificial intelligence collaboratively with the IBM team in an Agile environment to increase trial rate and buy-in.
Course subjects include:
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Design Principles and Practice
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User Experience (UX) Fundamentals & User Research
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Understanding the Consumer Universe: Market Research in Digital Media
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Media Innovation and Impact
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Project Management
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Working in Teams
Completed 36 contact hours of formal project management education for Project Management Professional (PMP)
Western University + Ivey Business School / 2014
Bachelor of Arts, Honours Business Administration
Crescent School / 2010
High School
TECHNICAL SKILLS
User Research + Testing + Analysis
Wireframing + Prototyping
Communication + Visual Design
SOFTWARE
Figma / Sketch / InVision / Axure RP
Useberry / Matomo / Google Analytics
Photoshop / Illustrator / InDesign / MS Office
RELATED EXTRACURRICULARS
UWaterloo HCI Games Institute
UX Designer on a Language Learning Game Project; game design & research
OVERLAP Associates + UNICEF Workshop
Illustrator & Creative Contributor to speculative design thinking workshop
Communitech's Design To Win Contest (8th of Top 25)
Designed a mobile platform to help high school students easily transition towards their lives at college / university
Design Mentor & Judge at StarterHacks 2018
Accelerator Centre UX Design Experience Camp
Accelerator Centre Business Model Design Camp
Accelerator Centre BLND 2018 Conference